Callivera · An industry-ready agent for your business
Capture support requests and route outages without asking for passwords or inventing a resolution time.
Where customers slip away today
Technicians waste time on password resets and status checks. These repetitive tasks block work on critical system outages.
Outages don't just happen during business hours. The inability to report a problem at night frustrates clients and delays the technical team's response.
Without initial triage, every ticket goes into a common pile. Specialists must manually assess urgency, leading to delays and potential errors.
A defined solution, not an empty builder
Start with an industry workflow: questions, intake details, and clear boundaries. Tailor knowledge, hours, and human handoff to your business.
You approve the scope. The agent does not invent prices, availability, or outcomes.
IT support companies / Incoming calls
Callback details, the reason for calling, and a next step for your team.
Ask which service is affected, when the issue began and whether one user or an entire team is affected. Record these as caller observations, not a verified technical diagnosis. The support team sets severity and response according to its contract.
300 included minutes · €0.39 per extra minute.
What to prepare first
This selection compares the offer; it does not save or activate an agent. AI Receptionist: €149/month, 300 minutes. Outbound and chat: scope and pricing confirmed separately.
„Hello, the internet is down in our office, nothing is working, what should we do?”
Agent: Hello. Please provide your customer ID. Have you tried restarting the router before making this call?
Your team gets: The agent performs the first diagnostic step and logs a ticket in the system.
„I forgot my password for the HR system, can you reset it for me?”
Agent: Certainly. For identity verification, please provide your employee ID and date of birth.
Your team gets: The agent verifies identity and initiates the password reset procedure.
„I'm calling about ticket number 4502, when will my laptop be ready for pickup?”
Agent: Checking the status. Your laptop passed tests after the disk replacement and is ready. You can visit the service office.
Your team gets: The customer gets immediate information about their hardware.
„The printer on the third floor is smudging pages, can someone look at it?”
Agent: I've logged the report for the 3rd-floor printer. A technician will be there within two hours.
Your team gets: The agent assigns the ticket to the correct service zone.
„I don't know which servers to enter for Outlook on my new phone.”
Agent: Usually, it's imap.yourcompany.com. Would you like the configuration guide sent to you via SMS?
Your team gets: The agent provides technical instructions in a convenient format.
„It's an emergency! No customers can log into the shop, it's urgent!”
Agent: I understand the urgency. I'm marking this ticket as critical and notifying the duty administrator immediately.
Your team gets: The agent correctly identifies the high priority and alerts the team.
Know what you are buying
Choose the agent’s job. Define intake fields, questions, urgent situations, and the person who handles exceptions.
Your services, service area, hours, contact rules, and approved answers. Missing information goes to your team.
Review mistakes, opt-outs, unavailable slots, and human handoff. Activate services only after verifying connections.
An IT service-desk phone workflow collects a company, affected service and callback contact, then routes the report using approved support rules. AI should not ask for credentials, approve remote access or run troubleshooting commands from a caller’s instructions. A report is not a ticket until the helpdesk accepts it, and a ticket is not a resolved incident.
Ask which service is affected, when the issue began and whether one user or an entire team is affected. Record these as caller observations, not a verified technical diagnosis. The support team sets severity and response according to its contract.
Collect the existing reference without disclosing account or system information. Identity-sensitive updates need verification. If helpdesk access is not connected, offer a callback rather than manufacturing a ticket state or resolution estimate.
Route suspected account compromise to the business-approved security destination. Never request a password, recovery code or a download. Emergency guidance and containment belong to trained staff; an AI greeting must not become an unverified remote-support session.
Illustrative script, not a real call.
Caller
Our team cannot open the shared drive.
AI receptionist
When did the issue begin, and is it affecting one person or several?
Caller
Everyone, about twenty minutes ago.
AI receptionist
I can record the report for support. Please share the company name and callback number, not any passwords.
Approve business knowledge, data handling and routing rules. Test phone, calendar and staff handoff with fictional data. Saving a draft agent does not activate live calls.
That's true – physical repairs will be handled by a human. The Callivera agent acts as an intelligent Tier 1 support: collecting data, diagnosing simple errors, and filtering tickets so technicians can focus on engineering.
That's why AI is ideal. Instead of waiting on hold, the client is served in a second. The agent provides precise status info or takes the report, making the caller feel looked after.
Our team configures the agent exactly to your standard operating procedures (SOP). The agent will ask the same control questions as your staff and follow your triage logic.
Integration with your helpdesk system is configured during deployment, scoped individually. Once configured, the agent can pass tickets with full data and a voice note, reducing manual data entry for your team.
The agent answers only from the offer, prices and rules you approve.
We check common and difficult questions with fictional data before anyone calls.
We test when the agent stops and who receives the case.
The number and calls go live only after you agree.
Free implementation consultation
No setup on your side. We'll get in touch, review your phone workflow, prepare the agent on approved knowledge and launch only after you approve.
AI Receptionist from €149/month · 300 min included
IT support companies receive incident reports and technical questions at all hours, including outside standard helpdesk coverage. Callivera's AI receptionist captures these reports, and our team deploys it after you submit an inquiry through the form.
A client whose server just went down or whose sales system stopped working does not want to wait until morning to reach a helpdesk. The AI receptionist takes the call, asks basic questions about the issue type, the affected system, and urgency, then forwards the full report to the technical team according to your agreed prioritization rules.
The agent collects the caller's details, company name or service contract number, a short problem description, and whether this is the first report of that issue. It does not diagnose the technical problem or take remedial action; that is the job of a support engineer, who receives the report with all collected details and contacts the client according to the agreed response time.
Beyond phone calls, IT support companies can commission chat on their website for visitors asking about service scope, support packages, or SLA terms; this is scoped and priced separately from the base plan. The chat agent answers questions based on approved materials and forwards quote requests to the sales team, without proposing individual pricing terms itself.
We'll prepare this agent for your business.
Send an inquiryIT incidents do not follow office hours, and an unanswered report at night can mean hours of downtime for a client. The AI receptionist operates 24/7, capturing reports outside standard helpdesk hours and routing them according to your agreed escalation path, so urgent issues do not wait until morning.
The process starts with an inquiry through Callivera's form. Our team works with you to define report types, prioritization rules, and how reports reach the technical team. We configure and test the agent against sample report scenarios, launching only after your approval. The Recepcjonista AI plan costs 149 €/month including 300 minutes, at 0.39 € per extra minute; chat and outbound client calling are quoted separately.
Together with your team we define which incident types count as critical and which can wait for standard helpdesk hours, and who receives each report depending on the affected system. The agent applies these rules consistently to every report, so an urgent outage reaches the on-call engineer immediately, while lower-priority reports wait their turn in the queue, following the process agreed with you in advance.
A client calls at 2 am because the checkout system on their online store has stopped accepting orders. The agent takes the report, asking for the company name or service contract number, the exact symptom, and how long the issue has been occurring, classifying it as urgent according to the prioritization rules agreed in advance. It tells the client the report is being routed immediately to the on-call engineer and shares the approximate first-response time from the SLA. It does not attempt to restart services or diagnose the cause itself; it forwards the full report to the technical team, which takes over according to the agreed escalation path.
Most calls to IT support are low-complexity queries that distract high-level specialists from project tasks. The Callivera AI receptionist takes over the Tier 1 role, performing initial triage. The agent collects key info: user ID, device type, and error description. It can distinguish an incident from a service request, assigning correct priorities. This way, your technicians open the system to a clean, prioritized task list, which can increase overall departmental efficiency.
Business doesn't stop at 5:00 PM, and critical infrastructure failures happen at the worst times. Keeping a 24/7 team is costly. The AI assistant fills this gap, offering uninterrupted phone support at night and on holidays. If a high-priority ticket (e.g., server down) is detected, the agent can immediately place an outbound call to the on-call administrator, relaying the outage details. This shortens response time (MTTR) and minimizes downtime losses.
During major network outages or provider issues, the IT support line gets swamped. Hundreds of users call with the same question. Instead of blocking technicians with repetitive calls, you can change the AI agent's message with one click. The assistant will inform every caller of the ongoing outage, estimated repair time, and workarounds. This mass, instant communication reduces end-user stress and lets the technical team work in peace to resolve the issue.
This page also answers:
Use your assumptions, not someone else’s promises. Compare potential customer contribution with the offered plan cost.
An estimate, not a forecast or ROI guarantee. Contribution is revenue minus the cost of serving that customer. Setup, other services and taxes are not included.
Your estimate appears when all four values are entered.
€149/month · 300 minutes included · €0.39 / extra minute
A repeatable acceptance test for interruptions, uncertain dates, provider failures and clear caller outcomes.
A practical launch sequence covering business knowledge, access, call routing, action verification and fallback.
Review required information, staff ownership and automation boundaries before making a decision.
“Everyone is affected” is a useful caller statement, not proof of a network-wide outage. Capture the affected service and timing, then let the support team validate scope. Avoid promising severity or restoration from an incomplete intake.
A repeated call may concern an existing ticket. Search through an authorized workflow before creating a second incident. If the provider times out, preserve the internal request and do not invent a ticket number. Test retries and delayed confirmations.
Passwords, one-time codes and recovery keys never belong in reception notes. Use the approved security contact, not a phone number supplied by the caller. Review failed handoffs and confirm that sensitive requests remain visible to the authorized team.
