Callivera · An industry-ready agent for your business
Collect service requests, coverage areas and callback details while technicians are working in the field.
Where customers slip away today
A professional (plumber, electrician) on a ladder or under a sink cannot answer the phone, resulting in a lost job to someone who isn't currently busy.
Panic-stricken callers often omit important details, so the professional arrives unprepared without the right parts.
Emergencies happen 24/7. Not answering the phone at night means the client calls a competitor's technical emergency service, even if you could have sent someone in the morning.
A defined solution, not an empty builder
Start with an industry workflow: questions, intake details, and clear boundaries. Tailor knowledge, hours, and human handoff to your business.
You approve the scope. The agent does not invent prices, availability, or outcomes.
Home services / Incoming calls
Callback details, the reason for calling, and a next step for your team.
Collect the general service type, service location and callback number. Distinguish a request from a confirmed job and avoid gathering unnecessary household details.
300 included minutes · €0.39 per extra minute.
What to prepare first
This selection compares the offer; it does not save or activate an agent. AI Receptionist: €149/month, 300 minutes. Outbound and chat: scope and pricing confirmed separately.
„Hello, a pipe burst in my bathroom; water is flooding the neighbors!”
Agent: Recognizes the priority, asks for the location of the main water valve, and informs about the arrival time of the emergency crew.
Your team gets: Immediate alert for the technician on duty with the address and description of the flood scale.
„I'd like to install AC in my apartment; what's the cost?”
Agent: Collects info on the room area and facade type, informing that an on-site visit is needed for a final quote.
Your team gets: A lead with collected technical data ready for a preliminary price proposal.
„I need an annual boiler check; when do you have a free slot?”
Agent: Checks the service technicians' schedule and proposes a convenient time window, collecting the device model.
Your team gets: A service calendar entry with device model info, facilitating spare parts selection.
„Do you travel to towns outside the city, like Piaseczno?”
Agent: Verifies the zip code or town name against the list of served locations and informs about potential travel surcharges.
Your team gets: Logistical info provided, filtering out inquiries from outside the company's service area.
„Is my lawnmower ready for pickup yet?”
Agent: Checks the order status by number or name and informs about the work stage or readiness for pickup.
Your team gets: The client is informed of the status without interrupting the mechanic's work in the shop.
„The faucet you fixed last week is leaking again.”
Agent: Collects fault details and the previous order number, ensuring a priority callback for a fix.
Your team gets: A complaint report passed directly to the owner for quick reaction.
Know what you are buying
Choose the agent’s job. Define intake fields, questions, urgent situations, and the person who handles exceptions.
Your services, service area, hours, contact rules, and approved answers. Missing information goes to your team.
Review mistakes, opt-outs, unavailable slots, and human handoff. Activate services only after verifying connections.
A home services AI receptionist can capture job requests while technicians are on site. It should check your approved service area, collect a general job category and route requests to your team. It must not give dangerous troubleshooting instructions, quote unapproved prices or promise dispatch times.
Collect the general service type, service location and callback number. Distinguish a request from a confirmed job and avoid gathering unnecessary household details.
Use approved postal codes or locations. When an address is outside the area or ambiguous, flag it for staff review instead of promising coverage.
Pass requests to a dispatcher or technician. Estimates, arrival times and safety-related situations need an approved process and human review.
Illustrative script, not a real call.
Caller
I need help with a leaking faucet.
AI receptionist
I can take a service request. Which area are you located in?
Caller
Within your service area.
AI receptionist
Please leave your name and callback number. The team will confirm availability and the next step.
Approve business knowledge, data handling and routing rules. Test phone, calendar and staff handoff with fictional data. Saving a draft agent does not activate live calls.
Yes, the agent is trained to recognize keywords and vocal emotions. For critical emergencies (flood, short circuit), the agent immediately classifies it as a priority.
Our agent speaks very calmly and clearly. For someone in stress (e.g., during a breakdown), the most important thing is that someone 'answered' and promised help, which AI does perfectly.
The agent doesn't quote complex jobs. Its task is gathering data (e.g., descriptions) so you can quote without wasting time on preliminary questions.
We configure everything for you. You just provide the service list, price list, and service area, and we test and launch the ready agent.
The agent answers only from the offer, prices and rules you approve.
We check common and difficult questions with fictional data before anyone calls.
We test when the agent stops and who receives the case.
The number and calls go live only after you agree.
Free implementation consultation
No setup on your side. We'll get in touch, review your phone workflow, prepare the agent on approved knowledge and launch only after you approve.
AI Receptionist from €149/month · 300 min included
An AI receptionist for home service businesses — plumbing, electrical, renovation — answers calls while crews are out on jobs. Callivera's virtual receptionist collects job requests and books appointments starting at 149 EUR per month for 300 minutes.
Customers of home service businesses usually call about an urgent repair, a quote for a job, scheduling an inspection or renovation, or asking whether a crew is available that week. Staff at these businesses are typically out on-site, on a job or mid-repair, so the phone often goes unanswered. An AI receptionist takes these calls, holding a natural conversation and gathering the information needed for a quote or booking, based on the service scope your business has approved in advance.
From each call, the agent collects the caller's contact details, address, the type of issue or scope of work, how urgent it is, and a preferred appointment time. This information reaches your business in an agreed format so the owner or scheduler can plan the visit. The agent does not price complex jobs that require an on-site inspection, and it does not decide the order in which jobs get scheduled — that always stays with your team.
Assessing the scope of work on-site, pricing complex jobs, scheduling priority, and decisions about urgent repairs remain with the owner or crew coordinator. An AI receptionist does not replace a tradesperson's assessment and does not commit to pricing on your behalf — its job is to capture the request and route it to whoever decides on timing and terms.
We'll prepare this agent for your business.
Send an inquiryHome service businesses lose jobs mainly because the phone rings while a crew is busy at another job, or after hours, when nobody is formally answering. An AI receptionist keeps answering no matter where the crew currently is, so someone reporting an issue in the evening or on a weekend can leave their request right away instead of calling a competitor who happens to pick up.
Deployment starts with an inquiry through the form on the Callivera website. Our team contacts the business owner to confirm the services offered, rough pricing, and scheduling rules to build into the agent's knowledge base. We prepare the receptionist, test it against typical customer requests, and launch it only after your approval. Outbound calls, such as appointment confirmations, and website chat are quoted separately.
In the first week, the Callivera team works with the business owner to confirm the services offered, rough pricing, and scheduling rules for crew visits to build into the agent's knowledge base. The prepared receptionist is then tested against typical requests — an urgent repair, a renovation quote inquiry, or crew availability for the week — and the business can request changes before the agent starts taking real customer calls. Once live, the owner can see how many requests the agent captured while crews were out on jobs or after hours, and what details it collected for follow-up. In the following weeks, the agent's knowledge can be expanded, for example with new services or updated pricing, after the business approves the changes.
In the home services industry, quickly distinguishing a 'fire' from a routine job is key. Callivera's AI receptionist acts like a dispatcher: it can tell a burst pipe report (priority) from an inquiry about a faucet replacement next month. This ensures field technicians only get notifications for urgent matters, while they can review other jobs calmly after work. This automated prioritization means your company reacts faster than competitors where every minute counts, building a reputation as a solid technical emergency service.
Often, a professional arrives only to find they don't have the needed washer or valve because the client couldn't describe the fault over the phone. An AI agent can be programmed to ask for the device model or part brand during the call. It can also instruct the client on how to check a specific parameter (e.g., boiler pressure). The data gathered this way reaches you before you set out, allowing for better service van preparation. This reduces 'empty' trips and lets you close more jobs on the first visit, directly increasing profitability.
Service companies waste a lot of time explaining where they do and don't travel. A virtual assistant has a full list of served zip codes and towns. If a client calls from outside your area, the agent can politely decline or inform about higher travel rates, saving you time on calls that wouldn't result in a job anyway. Additionally, the agent can collect precise access instructions (e.g., gate codes, building numbers), facilitating your team's work in the field, especially in large residential complexes.
This page also answers:
Use your assumptions, not someone else’s promises. Compare potential customer contribution with the offered plan cost.
An estimate, not a forecast or ROI guarantee. Contribution is revenue minus the cost of serving that customer. Setup, other services and taxes are not included.
Your estimate appears when all four values are entered.
€149/month · 300 minutes included · €0.39 / extra minute
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Compare full-line coverage with unanswered-call overflow and define a limited pilot your team can actually evaluate.
Review required information, staff ownership and automation boundaries before making a decision.
A useful service request starts with location and job category. Check the business’s approved service area before collecting a detailed address. Coverage can differ by service or day; do not infer it from proximity alone. When a postcode is ambiguous, route it for review rather than promising a technician.
Separate a routine appointment, request for inspection and a customer-reported safety concern. Do not instruct a caller to work on gas or electrical equipment. Record access constraints without collecting alarm codes. Staff must approve scope, travel charges and the arrival window; a quoted fixed service must state what it actually includes.
A technician needs the general issue, location, contact and approved next step, not an unstructured long narrative. Test poor reception, an address outside coverage and a team that cannot answer. Measure how many requests require a second clarification call. Job acceptance and completion should come from staff records, not assumptions in the call summary.
