Booking first consultation
„Hello, I need advice regarding an inheritance case.”
Agent: Hello, I can help with that. When would be a convenient time for a consultation?
Your team gets: Appointment logged in lawyer's calendar.
IndustriesLaw firms
Callivera · An industry-ready agent for your business
AI receptionist for law firms
Organize consultation inquiries and existing-client callbacks without collecting unnecessary case details or giving legal advice.
Where customers slip away today
Law firms: what happens to your calls
Losing potential clients
Clients calling after hours often choose another firm if they don't receive an immediate response.
Interruptions for lawyers
Constant calls from clients asking for case updates interrupt lawyers, lowering their overall productivity.
Difficulty scheduling consultations
Manually checking calendars and coordinating times with every client takes up hours of office time.
A defined solution, not an empty builder
An industry agent. A concrete scope.
Start with an industry workflow: questions, intake details, and clear boundaries. Tailor knowledge, hours, and human handoff to your business.
You approve the scope. The agent does not invent prices, availability, or outcomes.
Law firms / Incoming calls
What reaches your team?
Callback details, the reason for calling, and a next step for your team.
Ask for a broad matter category and location before gathering sensitive narratives. The firm decides which names are needed for conflict checking and when secure intake begins.
AI Receptionist · €149/month
300 included minutes · €0.39 per extra minute.
What to prepare first
- Approved services and business answers
- Required inquiry details
- A person responsible for exceptions
This selection compares the offer; it does not save or activate an agent. AI Receptionist: €149/month, 300 minutes. Outbound and chat: scope and pricing confirmed separately.
6 calls the AI agent takes over from day one
Office address inquiry
„Where is your office located exactly?”
Agent: We are located at 1 Example Street, Warsaw, on the second floor.
Your team gets: Client has address, line is free.
Case status inquiry
„I wanted to ask about the status of my lawsuit?”
Agent: I understand. I will forward your request to the lawyer handling your case. Is the phone number you are calling from up-to-date?
Your team gets: Lawyer receives contact request with client's number.
Document inquiry
„What documents do I need to bring to the meeting?”
Agent: Please prepare your ID and any contracts related to the case.
Your team gets: Client arrives prepared, meeting is more efficient.
Canceling appointment
„I need to cancel tomorrow's appointment, I can't make it.”
Agent: Of course, I've canceled the appointment. Would you like to reschedule?
Your team gets: Slot freed for another client.
New business client
„Hello, I represent a company and we are looking for legal services.”
Agent: Hello, thank you for contacting us. Can I book a meeting with our specialist in commercial law?
Your team gets: Meeting with a partner booked.
I want this agent Free consultation · reply within 1 business day
Know what you are buying
A ready-made starting point. A controlled deployment.
01
Industry workflow
Choose the agent’s job. Define intake fields, questions, urgent situations, and the person who handles exceptions.
02
Business knowledge
Your services, service area, hours, contact rules, and approved answers. Missing information goes to your team.
03
Test before launch
Review mistakes, opt-outs, unavailable slots, and human handoff. Activate services only after verifying connections.
No invented resultsPeople for important exceptionsChannel scope agreed before launch
What can an AI receptionist handle?
A law firm AI receptionist should make the first contact structured, not turn it into an automated legal consultation. It can collect a general matter category, jurisdiction, callback details and a caller-reported deadline. Only the firm can complete conflict checks, accept representation or advise on legal deadlines. A phone request does not establish an attorney-client relationship.
01
New inquiries
Ask for a broad matter category and location before gathering sensitive narratives. The firm decides which names are needed for conflict checking and when secure intake begins.
02
Existing clients
Collect the responsible lawyer or approved file reference and preferred callback time. Do not disclose privileged material or suggest a case outcome.
03
Deadlines and routing
Record the date exactly as the caller reports it, without calculating or interpreting a legal deadline. Send the request to the firm-approved destination for timely human review.
Is an AI agent right for your business (Law firms)?
A good fit if
- Lawyers are in court and meetings while the phone rings
- New clients ask about practice areas, first consultations and documents
- You want an orderly case description without giving legal advice
- You have approved intake and conflict-of-interest rules
Probably not yet if
- You expect the agent to give legal advice or assess case chances
- You want to discuss existing clients' cases without verification
- No lawyer takes over new inquiries
- You plan to collect confidential documents in transcripts
A sample conversation
Illustrative script, not a real call.
Caller
I would like to ask about a commercial lease.
AI receptionist
Which jurisdiction is the property in? Please keep the description general for now.
Caller
Illinois.
AI receptionist
I can request a callback from the firm. What is your contact number, and is there a date you want the team to know about?
Boundaries and human handoff
- No legal advice or deadline calculations.
- No promise of representation or case outcome.
- Minimize sensitive details before the firm approves secure intake.
Before going live
Approve business knowledge, data handling and routing rules. Test phone, calendar and staff handoff with fictional data. Saving a draft agent does not activate live calls.
Questions before implementation
Common concerns — and honest answers
Can the agent give incorrect legal advice?
The agent is designed not to give legal advice at all. Its task is purely to manage the calendar and route matters to the appropriate lawyers.
Will corporate clients accept a bot?
Yes, corporate clients value professionalism and speed. The ability to book a meeting at any time is a huge convenience for them.
How secure is my client data?
We take client data seriously and process it in line with applicable data protection regulations. The scope of data handled is agreed with the firm before the agent goes live.
Will the agent replace my secretary?
The agent doesn't replace a human but supports them by performing the most tedious work: taking routine calls and entering data into the system.
How we check the agent before launch
- 01
Approved knowledge
The agent answers only from the offer, prices and rules you approve.
- 02
Test calls
We check common and difficult questions with fictional data before anyone calls.
- 03
Human handoff
We test when the agent stops and who receives the case.
- 04
Launch after approval
The number and calls go live only after you agree.
Free implementation consultation
Send an inquiry — we'll prepare an agent for your business.
No setup on your side. We'll get in touch, review your phone workflow, prepare the agent on approved knowledge and launch only after you approve.
- Reply within 1 business day
- A short call about your phone workflow
- No commitment; launch after approved tests
AI Receptionist from €149/month · 300 min included
Law firms: a complete guide to AI phone agents
An AI reception service for a law firm answers calls from new and existing clients, schedules consultations, and handles organizational questions while lawyers are in court or in meetings. The agent never gives legal advice over the phone – that task always stays with a lawyer. The AI receptionist works 24/7 so no prospective client is left waiting.
What calls the AI receptionist handles at a law firm
Most calls to a law firm are about booking an initial consultation, checking a specific lawyer's availability, rescheduling a meeting, or organizational questions such as office address or required documents. The AI receptionist answers these calls, checks available slots, collects basic contact details and a general description of the matter, then books the meeting and confirms it by email. This way the voice AI assistant takes over routine phone handling, letting lawyers focus on client work without interruptions.
Why the agent never gives legal advice
The automated assistant for a law firm is deliberately limited to organizational tasks and never answers questions requiring legal analysis, interpretation of regulations, or an assessment of a case's chances. If a caller asks for a specific legal solution, the agent explains that only a lawyer can answer during a consultation and offers to schedule one. This protects the firm from the risk of imprecise information and keeps client contact at the right standard.
Handling inquiries outside office hours
Prospective clients often look for legal help in the evening or on weekends, when the office is closed. The AI reception service takes these calls at any time, collecting contact details and a brief description of the matter, which reaches the secretary or the assigned lawyer the next morning. This way the firm does not lose leads simply because an inquiry arrived outside standard hours.
We'll prepare this agent for your business.
Send an inquiryWhat the agent collects and what reaches the lawyer
The voice AI assistant gathers the caller's name, contact details, general area of law (e.g. family, commercial, real estate), and preferred consultation time. All substantive details, documents, and questions requiring analysis go exclusively to the handling lawyer and are never assessed or commented on by the agent. This keeps first contact fast while the actual discussion of the case happens with a specialist.
Deploying the AI receptionist at your firm
Deployment starts when you submit an inquiry through the contact form. Our team gets in touch, learns about your firm's structure, consultation booking rules, and service scope, then builds the agent on the knowledge you approve. The agent is tested on typical call scenarios and launched after your sign-off. The AI Receptionist plan costs 149 EUR per month for 300 minutes of calls, with extra minutes at 0.39 EUR. Outbound calling and chat are quoted separately depending on scope.
Example call: a new client is looking for a family lawyer
A caller explains they need help with a divorce case and asks whether the firm handles that area. The AI receptionist confirms the firm takes family law matters, asks about the general nature of the situation without probing case specifics, and asks for a preferred time for an initial consultation. It checks the chosen lawyer's calendar, offers two slots, records contact details, and sends an email confirmation listing documents worth bringing to the meeting. If the caller starts asking about the odds of winning or likely child support amounts, the agent clearly states that only a lawyer can answer during the consultation and does not attempt to assess the case itself. The contact ends with a booked meeting on the firm's calendar.
Frequently asked questions
No. The agent only books consultations and collects contact details – all legal advice is given by a lawyer during the meeting.
Yes, the AI reception service runs 24/7, and after-hours inquiries reach the firm the next business day.
The AI Receptionist plan is 149 EUR per month including 300 minutes of calls; each extra minute costs 0.39 EUR.
It starts with an inquiry form – we get in touch, build the agent on your materials, test it, and launch after your approval.
No. Assessing a case requires reviewing documents and legal expertise, so the agent always routes such questions to a lawyer during the consultation.
Lead pre-qualification: AI vs. human
The key to firm efficiency is quickly assessing which client requires urgent attention and which can wait. An AI receptionist can conduct a preliminary intake, collecting information about the type of case and urgency, allowing the secretariat to prioritize requests. This ensures lawyers don't waste time on conversations with clients whose case doesn't fall under the firm's specialization, allowing them to focus on where they can truly help. This increases not only productivity but also the quality of client service.
Handling status update requests at scale
In large firms, hundreds of calls daily are about the status of ongoing cases. An AI receptionist can ease the burden on the team by automatically accepting such requests and forwarding them to the appropriate individuals without interrupting lawyers' work. This allows for all information to be gathered in one place, significantly speeding up the process of providing client answers. Lawyers can then dedicate their time to substantive work while clients feel their case is being handled with care.
Working alongside CRM and billing systems
An AI receptionist doesn't have to work in isolation. Depending on the firm's needs, it can later be connected to the CRM or billing systems you use, for example to log meetings or update client records — this goes beyond the standard setup and is scoped individually. Even without such integration, having the agent collect structured call notes reduces manual transcription errors and makes it easier for the team to follow up on cases.
This page also answers:
- AI receptionist for law firm
- automated law firm answering service
- how to improve law firm meeting scheduling
- AI for law firm customer service
- voice assistant for law firm
- automating reception in a law firm
What is an unanswered call worth?
Use your assumptions, not someone else’s promises. Compare potential customer contribution with the offered plan cost.
An estimate, not a forecast or ROI guarantee. Contribution is revenue minus the cost of serving that customer. Setup, other services and taxes are not included.
Your estimate appears when all four values are entered.
€149/month · 300 minutes included · €0.39 / extra minute
Continue reading
Client intake calls at a law firm: organizing the first contact
How to design phone intake for new clients at a law firm without giving legal advice over the phone.
AI receptionist launch checklist: a controlled first rollout
A practical launch sequence covering business knowledge, access, call routing, action verification and fallback.
AI receptionist for law firms: operational planning
Review required information, staff ownership and automation boundaries before making a decision.
Read the detailed planning notes
Control the first-contact boundary
Define what a caller may disclose before the firm checks conflicts and decides to accept a matter. Broad category, jurisdiction and callback details may be enough for routing. Party names should follow the firm’s approved process, not an unrestricted narrative prompt. State that the request is for review and does not mean representation has begun.
Capture dates without interpreting rights
A caller may mention a hearing, response date or contract deadline. Record what they say verbatim and send it for human review; do not calculate legal periods or assure the caller that there is time left. If the intended lawyer cannot answer, use the firm-approved fallback instead of silently leaving the matter unassigned.
Evaluate confidentiality and routing
Review who can access call notes and how existing-client inquiries are distinguished from new matters. Test a caller requesting another client’s case details and a request outside the firm’s jurisdiction. Useful measures include correctly assigned callbacks and information the lawyer must collect again. Do not equate intake volume with accepted cases or billable revenue.