Callivera · An industry-ready agent for your business
Plan administrative phone coverage for clinics with appointment intake, verified office answers and strict clinical boundaries.
Where customers slip away today
Patients calling only to ask if their test results are ready block the line for people requiring urgent medical assistance.
Working in the constant noise of ringing phones while simultaneously serving patients in person leads to rapid burnout among receptionists.
All calls go into one queue, meaning someone with severe symptoms waits as long as a patient asking about pharmacy hours.
A defined solution, not an empty builder
Start with an industry workflow: questions, intake details, and clear boundaries. Tailor knowledge, hours, and human handoff to your business.
You approve the scope. The agent does not invent prices, availability, or outcomes.
Medical clinics / Incoming calls
Callback details, the reason for calling, and a next step for your team.
Collect the requested department, general appointment type and contact information. Avoid asking for detailed symptoms or diagnoses unless a reviewed process explicitly requires them.
300 included minutes · €0.39 per extra minute.
What to prepare first
This selection compares the offer; it does not save or activate an agent. AI Receptionist: €149/month, 300 minutes. Outbound and chat: scope and pricing confirmed separately.
„I'd like to book a cardiologist appointment, either via insurance or privately.”
Agent: Asks about the payment method and checks available slots for specific doctors in the clinic's schedule.
Your team gets: Preliminary slot booking or a request for contact to verify a referral sent to the registration team.
„Are my blood results from Tuesday ready yet?”
Agent: Explains the standard waiting time for that type of test and informs how results can be accessed (e.g., online or in person).
Your team gets: Information provided without involving medical staff in routine order status checks.
„I have a gastroscopy tomorrow; can I drink coffee in the morning?”
Agent: Provides precise preparation instructions for the specific procedure based on the facility's medical knowledge base.
Your team gets: The patient is correctly prepared for the procedure, minimizing the risk of needing to reschedule.
„I'm running out of my blood pressure medication; can I request an e-prescription?”
Agent: Collects patient data, medication name, and phone number, informing them that the request will be passed to their physician.
Your team gets: A ready prescription request for the doctor, containing all necessary patient details.
„Do you have the flu vaccine available?”
Agent: Confirms the availability of vaccines at the facility and informs about the required medical qualification before vaccination.
Your team gets: Vaccine availability information provided to the patient, with an option to book a qualification visit.
„Can I drive right up to the clinic with someone in a wheelchair?”
Agent: Describes the facility's infrastructure, the location of the wheelchair ramp, and dedicated parking spots.
Your team gets: The patient is logistically reassured before the visit, facilitating smooth admissions at the facility.
Know what you are buying
Choose the agent’s job. Define intake fields, questions, urgent situations, and the person who handles exceptions.
Your services, service area, hours, contact rules, and approved answers. Missing information goes to your team.
Review mistakes, opt-outs, unavailable slots, and human handoff. Activate services only after verifying connections.
For a medical clinic, an AI receptionist should manage administrative requests, not care decisions. It can collect a callback request, explain office logistics and route callers to the appropriate staff. It should not interpret symptoms, recommend treatment or claim compliance without a documented review.
Collect the requested department, general appointment type and contact information. Avoid asking for detailed symptoms or diagnoses unless a reviewed process explicitly requires them.
Maintain approved opening hours, directions, accessibility information and document requirements. Make it clear when staff must confirm a specific question.
Define destinations for clinical questions, test results, complaints and sensitive information. Confirm that failed transfers result in a callback request rather than a silent dead end.
Illustrative script, not a real call.
Caller
Can I request an appointment with the office?
AI receptionist
I can take an administrative appointment request. Which department do you need?
Caller
Primary care.
AI receptionist
Please leave your name and callback number. The scheduling team will confirm the next step.
Approve business knowledge, data handling and routing rules. Test phone, calendar and staff handoff with fictional data. Saving a draft agent does not activate live calls.
Our agents are trained not to provide medical information to unauthorized persons. They follow identity verification procedures we establish together, ensuring patient data security.
The AI agent is programmed to recognize keywords indicating an emergency. In such cases, it immediately instructs the caller to contact emergency services at 112.
During deployment, we map your processes step by step. The agent doesn't 'guess' – it executes the scenario you approve, accounting for the specifics of different clinics within the facility.
Experience shows that seniors react very well to the agent's calm, clear voice, which never shows impatience and repeats information as many times as needed.
The agent answers only from the offer, prices and rules you approve.
We check common and difficult questions with fictional data before anyone calls.
We test when the agent stops and who receives the case.
The number and calls go live only after you agree.
Free implementation consultation
No setup on your side. We'll get in touch, review your phone workflow, prepare the agent on approved knowledge and launch only after you approve.
AI Receptionist from €149/month · 300 min included
An AI receptionist for medical clinics answers calls, books appointments, and handles patient questions when front-desk staff are overloaded. Callivera's virtual receptionist starts at 149 EUR per month for 300 minutes of calls.
Patients calling a clinic usually want to book an appointment with a specific specialist, ask about available time slots, consultation prices, whether a referral is needed, or confirm the clinic's address and hours. A voice agent answers these calls in parallel, even while front-desk staff are handling several patients on-site. Conversations happen in natural language, and answers rely solely on the schedule and pricing information the clinic has approved beforehand. That means patients aren't left on hold, and your front desk isn't interrupted constantly by a ringing phone.
The agent captures the patient's name, phone number, the specialist or type of visit requested, a preferred time, and extra context such as whether it's a first visit. This information is passed to your front desk in an agreed format so staff can confirm the appointment in your existing scheduling system. The AI receptionist does not assess a patient's health condition, does not triage medical urgency, and does not give advice — its job is strictly efficient phone handling and passing information along.
Urgency assessment, any medical questions, qualification for a specific service, and referral decisions remain entirely with your medical staff and front desk. An AI receptionist does not replace a doctor or care coordinator and does not make decisions that require clinical judgment. For unclear or urgent calls, the agent flags the patient for a callback from staff rather than attempting to judge the situation itself.
We'll prepare this agent for your business.
Send an inquiryMany clinics lose patients because the phone rings in the morning, when the front desk already has the most calls, or after hours, when nobody answers. An AI receptionist keeps answering regardless of how busy your front desk is, so a patient calling in the evening can book the next available slot instead of calling back the next day. For practices seeing many patients daily, this meaningfully relieves pressure during the busiest hours.
Deployment starts with an inquiry through the form on the Callivera website. Our team contacts your clinic to confirm specialist schedules, service pricing, and booking rules to build into the agent's knowledge base. We then prepare the receptionist, test it against realistic patient-call scenarios, and launch it only after your approval. Outbound calls, such as appointment reminders, and website chat are quoted separately once we understand the scope.
A patient calls in the morning, exactly when the front desk has the most calls at once, wanting to book a follow-up appointment with a cardiologist. The agent greets them, asks for their name, phone number, and whether they've seen this specialist before, then checks available slots against the schedule the clinic has provided. The patient picks a convenient day, the agent confirms the details, reminds them to bring previous test results, and closes by noting the front desk will confirm by text message. The whole call takes about ninety seconds, while front-desk staff keep helping patients waiting at the counter instead of interrupting that conversation to answer the phone. The collected details are passed into the booking system in the format the clinic has agreed on, ready to be confirmed.
In medical facilities, it is crucial to distinguish administrative matters from urgent health needs. Callivera's AI receptionist can act as an initial triage. During the call, the agent asks about symptoms according to your criteria. If a patient reports symptoms requiring a quick response, the agent can give such a request high priority in the system so that registration calls back first. Meanwhile, routine calls about hours or prices are handled entirely by AI. This segregation ensures that emergency patients don't 'hang' in the queue behind people just confirming a dermatology appointment for two months away.
A significant portion of calls to clinics involves repetitive questions about lab results and how to prepare for diagnostic procedures (e.g., abdominal ultrasound). Callivera's virtual assistant has a knowledge base for all tests performed at your facility. It can instruct patients on fasting or bringing previous medical documentation. For results, the agent informs them about the channels for accessing them, reducing the number of calls directed to nurses or doctors. This allows medical staff to focus on patient care rather than serving as an information desk.
Medical information security is a priority in every clinic. When configuring the AI agent, we agree with you on which data is actually needed to handle a call, and make sure conversations follow your privacy policy. The agent collects only the data required to handle the request and passes it directly to your team through an agreed channel. We can implement identity verification (e.g., via a code sent by SMS) before the agent provides any appointment status info. This helps build patient trust in the facility as a modern place of care.
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Use your assumptions, not someone else’s promises. Compare potential customer contribution with the offered plan cost.
An estimate, not a forecast or ROI guarantee. Contribution is revenue minus the cost of serving that customer. Setup, other services and taxes are not included.
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€149/month · 300 minutes included · €0.39 / extra minute
Compare an AI-based virtual reception, outsourced call center support, and an in-house receptionist for a medical clinic.
How to define a safe scope for an AI receptionist at a clinic, from booking visits to protecting patient data.
A practical launch sequence covering business knowledge, access, call routing, action verification and fallback.
Review required information, staff ownership and automation boundaries before making a decision.
Build a directory of approved departments and administrative destinations. A caller can request a department without explaining their full medical history. If they ask which specialist should treat symptoms, the receptionist should transfer that question to qualified staff. A directory entry must include opening hours and a fallback owner when the department cannot answer.
Requests for results, certificates or copies of records are different from questions about parking. Collect the request without reading sensitive content aloud. Let the clinic determine identity verification and delivery. Do not assume a caller is authorized because they know a patient’s name. Test family-member calls and requests to send documents to a newly supplied address.
Use a pilot report that groups appointment requests, information questions and clinical handoffs. Examine requests that reached the wrong department or lacked a responsible owner. A low average call duration does not prove safe handling. The clinic should approve the actual recordings, notices and data flow before expanding beyond administrative coverage.
