Callivera · An industry-ready agent for your business
Keep routine pet-care calls organized: species, visit category, records requests and a clear route to the veterinary team.
Where customers slip away today
During peak seasons like vaccination periods or before summer holidays, call volume exceeds the clinic's capacity, leading to frustrated pet owners.
Simultaneously handling patient arrivals and routine phone calls causes stress, distracts the staff, and increases the risk of booking errors.
Clients calling in the evening or on weekends, when the clinic is closed, often turn to competitors because they cannot book an appointment.
A defined solution, not an empty builder
Start with an industry workflow: questions, intake details, and clear boundaries. Tailor knowledge, hours, and human handoff to your business.
You approve the scope. The agent does not invent prices, availability, or outcomes.
Veterinary clinics / Incoming calls
Callback details, the reason for calling, and a next step for your team.
Separate vaccination, routine examination and administrative requests. Ask for species and whether the pet is already registered; avoid collecting a detailed clinical history before the team needs it.
300 included minutes · €0.39 per extra minute.
What to prepare first
This selection compares the offer; it does not save or activate an agent. AI Receptionist: €149/month, 300 minutes. Outbound and chat: scope and pricing confirmed separately.
„Hello, I'd like to book my dog for the annual vaccination.”
Agent: Hello, I can help with that. Could you please provide your dog's name and your preferred day for the visit?
Your team gets: The clinic receives a booked appointment in the calendar with the pet's details.
„Do you have any parking spaces near your clinic?”
Agent: Yes, we have dedicated parking spaces for clinic clients right in front of the building.
Your team gets: The client gets a clear answer and doesn't call again.
„My cat is choking, I need to come in right now!”
Agent: I'm so sorry. Please come in immediately; I'm transferring you to the on-call vet.
Your team gets: The matter is escalated to a human in urgent mode.
„How much does a basic blood test cost at your clinic?”
Agent: The exact price of a basic blood test package depends on its scope, the vet can confirm it at the visit. Would you like to book one?
Your team gets: The client books a visit to get the exact price.
„Unfortunately, I can't make it at 4:00 PM today with my rabbit, I need to cancel.”
Agent: I understand, I've canceled your visit. Would you like to schedule a new one right away?
Your team gets: The clinic's schedule opens up for another patient.
„My dog has allergies, what food can you recommend?”
Agent: Dietary issues require a consultation with a vet. Would you like to book a visit so we can help choose the right food?
Your team gets: A visit is proposed instead of giving medical advice over the phone.
Know what you are buying
Choose the agent’s job. Define intake fields, questions, urgent situations, and the person who handles exceptions.
Your services, service area, hours, contact rules, and approved answers. Missing information goes to your team.
Review mistakes, opt-outs, unavailable slots, and human handoff. Activate services only after verifying connections.
Veterinary reception involves both the animal and its owner. An AI receptionist can collect species, the purpose of a routine visit and owner contact details, then pass an organized request to the clinic. It must not diagnose animals, decide that a symptom is harmless or delay emergency veterinary care. Appointment length and availability need clinic confirmation.
Separate vaccination, routine examination and administrative requests. Ask for species and whether the pet is already registered; avoid collecting a detailed clinical history before the team needs it.
Capture requests for vaccination records or travel documentation. Staff must verify ownership and review eligibility; the receptionist cannot issue certificates or promise travel approval.
Use the clinic-approved destination for urgent concerns, with current contact details. Never turn a potentially urgent animal-health question into a routine callback without the approved escalation process.
Illustrative script, not a real call.
Owner
I would like to arrange my dog’s routine vaccination.
AI receptionist
Is your dog already registered with the clinic?
Owner
Yes, his name is Milo.
AI receptionist
Which days work for you, and what is your callback number? The clinic will review the vaccination schedule and confirm a time.
Approve business knowledge, data handling and routing rules. Test phone, calendar and staff handoff with fictional data. Saving a draft agent does not activate live calls.
The agent is programmed to immediately connect the caller to a human in unusual or concerning situations. It never makes independent medical decisions, ensuring full safety.
Modern technology allows for natural-sounding conversations. Clients get an answer immediately instead of listening to a busy signal or waiting in a queue, which is a significant improvement for them.
The subscription is tailored to small and medium clinics. By automating the reception, your team gains time for tasks that increase revenue, making the investment pay for itself quickly.
Not at all. We help you gather the most important information about your clinic, services, and work rules, building an agent ready to go in just a few days. We support you every step of the way.
The agent answers only from the offer, prices and rules you approve.
We check common and difficult questions with fictional data before anyone calls.
We test when the agent stops and who receives the case.
The number and calls go live only after you agree.
Free implementation consultation
No setup on your side. We'll get in touch, review your phone workflow, prepare the agent on approved knowledge and launch only after you approve.
AI Receptionist from €149/month · 300 min included
An AI receptionist for a veterinary clinic answers calls, books appointments, and handles routine questions while staff are busy with patients on the table. The voice AI assistant never performs medical triage or handles emergencies – those are always routed to a human. The AI receptionist runs 24/7, freeing the team from repetitive phone work.
Most calls to a veterinary clinic are about booking a check-up, a vaccination, deworming, or asking whether a specific vet is available. The AI receptionist answers these calls, checks the calendar for open slots, collects the owner's and pet's details, and confirms the appointment by SMS or email. It also answers questions about basic pricing, location, parking, and required documents such as a vaccination booklet, so the phone line is not overwhelmed during busy morning hours when patients are also being seen in person.
The automated clinic assistant never assesses an animal's health condition or gives medical advice. If a caller describes worrying symptoms, an accident, poisoning, or any urgent situation, the agent immediately transfers the call to the on-duty vet or provides the emergency contact number, without attempting to judge severity itself. The agent is configured to always choose the safe escalation path to the clinic's team whenever urgency is uncertain, rather than continuing the conversation on its own.
During vaccination season, before holidays, or in periods of higher demand, call volume to the front desk spikes sharply. The AI receptionist for veterinary clinics keeps taking calls in the evening, on weekends, and on holidays, logging callback requests and preferred appointment times that staff review the next morning. This way no client hangs up unanswered, and the reception team is not expected to pick up the phone outside working hours.
We'll prepare this agent for your business.
Send an inquiryThe voice AI assistant gathers the owner's name and contact details, the pet's species and name, a general reason for the visit, and a preferred time slot. This information is sent to your booking system or summarized for front-desk staff. Any question requiring specialist knowledge, medication dosing, or interpreting test results is routed to the attending vet or on-site reception rather than answered by the agent itself.
Deployment starts when you submit an inquiry through the contact form on our site. Our team then gets in touch to learn about your clinic's workflow, common caller questions, and booking rules. Based on that, we build the agent using the knowledge you approve, test it against realistic call scenarios, and launch it only after your sign-off. The AI Receptionist plan costs 149 EUR per month, including 300 minutes of calls, with extra minutes billed at 0.39 EUR each. Outbound calling and chat are scoped and quoted separately.
A cat owner calls asking about the next available slot for the annual vaccination. The AI receptionist greets her, asks for the pet's name, prior vaccination history, and a preferred day of the week. It checks the clinic's calendar, offers two real open slots, books the one she picks, and sends an SMS confirmation with the clinic's address and a reminder to bring the pet's health booklet. If she mentions the cat has been eating less or seems lethargic, the agent does not assess the cause – it simply asks whether the matter feels urgent and, if there's any doubt, offers an earlier slot or transfers the call to the on-duty vet. The whole call usually takes under a minute, and the clinic gets a ready calendar entry without front-desk staff touching the phone.
Vaccination seasons, holiday periods, or spikes in tick-borne diseases can cause call volumes that overwhelm even the best reception team. An AI receptionist acts as a scalable team that never takes a day off and never tires during peak periods. This allows the clinic to maintain service standards regardless of whether ten or one hundred pet owners call daily, allowing staff to focus on patients knowing that all calls are handled.
The effectiveness of an AI receptionist depends on the quality of the information it is provided. The key is gathering answers to common questions, outlining appointment booking procedures, and setting clear guidelines for emergencies. Including a list of services with estimated pricing, location details, and preparation requirements for procedures is invaluable. A well-prepared knowledge base allows the agent to handle more than just bookings, significantly reducing the burden on your on-site reception.
Implementing an automated receptionist makes it easy to monitor results. It is important to track the number of calls handled after hours, the duration of calls, and, most importantly, the number of bookings that would have otherwise been lost. Analyzing these statistics also helps identify questions that frequently require escalation to a vet, providing valuable insights to optimize the clinic's workflow. Regular data review allows for continuous optimization of the agent to meet the clinic's growing needs.
This page also answers:
Use your assumptions, not someone else’s promises. Compare potential customer contribution with the offered plan cost.
An estimate, not a forecast or ROI guarantee. Contribution is revenue minus the cost of serving that customer. Setup, other services and taxes are not included.
Your estimate appears when all four values are entered.
€149/month · 300 minutes included · €0.39 / extra minute
Review required information, staff ownership and automation boundaries before making a decision.
A dog’s routine vaccination and a rabbit’s examination should not be treated as interchangeable calendar entries. The clinic defines which species and routine categories it accepts, who handles them and what visit length is required. Ask only enough to route the request; questions about symptoms or suitability need veterinary review.
A vaccination-history request or travel-document question may require checking the owner and the animal’s existing record. Do not reveal records to a caller simply because they know the pet’s name. Explain approved document-request steps, not legal travel eligibility. Prescriptions, post-operative concerns and certificates must reach authorized staff.
Have the clinic approve destinations for urgent concerns before taking live calls. A calm voice is not evidence that waiting is safe. Test requests involving an unlisted species, an unavailable emergency contact and a caller who asks for medication advice. Evaluate whether each reached the approved human path, not whether the conversation sounded fluent.
