Callivera · An industry-ready agent for your business
Industry-ready intake for solar, heat pumps and battery storage. Capture consultation inquiries, follow up with consenting customers and route service requests.
Where customers slip away today
Installers working on roofs often cannot answer the phone. Every missed call is a potential loss of a customer who is looking for a quick contact and quote from the competition.
People from outside the company's operating area often call. The team wastes time on conversations that will not end in a contract for logistical reasons, instead of focusing on real orders.
Customers ask the same questions about installation stages or required documents. Answering them manually takes valuable hours that sales reps could spend closing deals.
A defined solution, not an empty builder
Start with an industry workflow: questions, intake details, and clear boundaries. Tailor knowledge, hours, and human handoff to your business.
You approve the scope. The agent does not invent prices, availability, or outcomes.
Solar, heat pumps & energy storage / Incoming calls
Callback details, the reason for calling, and a next step for your team.
Ask whether the customer is considering solar, a heat pump or battery storage, which area the property is in and whether it is residential or commercial. Record existing equipment and the caller’s authority to discuss the property. Energy consumption is an input for review, not a design decision. Do not collect tax identifiers, account credentials or complete utility documents in a transcript.
300 included minutes · €0.39 per extra minute.
What to prepare first
This selection compares the offer; it does not save or activate an agent. AI Receptionist: €149/month, 300 minutes. Outbound and chat: scope and pricing confirmed separately.
„Hello, I'd like to ask about the cost of installing panels on a 60-square-meter pitched roof.”
Agent: Hello! I'd be happy to pass this inquiry to our advisor. Could you provide the location and your average electricity bill?
Your team gets: The agent collects location and usage data, then sends a notification to the sales representative.
„My heat pump is showing an error and not heating water, can someone come to me?”
Agent: I'm sorry to hear that. Please provide the device model and error number – I'll pass this immediately to the service department for a callback.
Your team gets: The service request reaches the technicians with full information about the device.
„I'm calling to ask if we are confirming the energy storage installation date for next Tuesday?”
Agent: I'll check that for you. Please provide the name the contract was signed under. I see in the system that the date is confirmed for 8:00 AM.
Your team gets: The customer receives quick confirmation without involving a logistics coordinator.
„I'd like to add energy storage to an existing installation, do you do such jobs?”
Agent: Yes, we handle system expansions with energy storage. To help the advisor prepare a proposal, I'll ask for the power of your current system.
Your team gets: The agent verifies the scope of the job and prepares the ground for a sales conversation.
„Hello, do you install systems in London?”
Agent: Currently, we operate mainly in the Midlands. Is your installation located in this region?
Your team gets: The agent filters inquiries geographically, saving the team's time.
„What are your office hours? I'd like to drop off some documents.”
Agent: Our office is open Monday to Friday from 9:00 AM to 5:00 PM. You can also leave documents in the drop box at the entrance.
Your team gets: The customer gets the necessary organizational information immediately.
Know what you are buying
Choose the agent’s job. Define intake fields, questions, urgent situations, and the person who handles exceptions.
Your services, service area, hours, contact rules, and approved answers. Missing information goes to your team.
Review mistakes, opt-outs, unavailable slots, and human handoff. Activate services only after verifying connections.
A renewable-energy AI agent separates new installation inquiries from existing-system support. It captures the requested technology, property location, decision stage and callback contact. A short phone conversation cannot size a heat pump, design a solar array or establish incentive eligibility. Phone and chat intake prepare a specialist review; they are not an approved design or savings guarantee.
Ask whether the customer is considering solar, a heat pump or battery storage, which area the property is in and whether it is residential or commercial. Record existing equipment and the caller’s authority to discuss the property. Energy consumption is an input for review, not a design decision. Do not collect tax identifiers, account credentials or complete utility documents in a transcript.
Use only contacts with a documented lawful basis and any required calling consent. Identify the earlier inquiry, ask whether it is a suitable time and offer a clear opt-out. Record interest and preferred consultation windows without confirming an appointment. A purchased list is not proof of permission; campaigns need separately reviewed calling, suppression and operating-hour rules.
Chat can explain approved installation areas and capture callback requests. For service, record equipment category, issue description and an existing reference where available. An error message is a customer observation, not a diagnosis. Electrical hazards and potential fire risks follow the approved emergency handoff; never ask a caller to open equipment or perform electrical work.
Illustrative script, not a real call.
Customer
I want to add a battery to my solar system.
AI agent
Which area is the property in, and is this a home or a business?
Customer
A home. The panels are already installed.
AI agent
I can prepare a callback request so a specialist can review compatibility. What time works for you? The consultation still needs confirmation.
Approve business knowledge, data handling and routing rules. Test phone, calendar and staff handoff with fictional data. Saving a draft agent does not activate live calls.
Our team configures the agent based on your specific knowledge. If a question about parameters arises that the agent doesn't have, it openly states so and routes the matter to an engineer. This ensures reliability.
True, final decisions are always made in conversation with an expert. The Callivera agent doesn't replace the engineer; it prepares the ground – answering immediately and booking the specialist so the client feels heard.
The booking system is fully controlled by you. The agent only suggests slots you've marked as available in your calendar. Every booked appointment is immediately visible to your team, eliminating double-booking risks.
At Callivera, our team handles the configuration process once you provide the guidelines. Preparing an agent for the OZE industry usually takes a few business days. It launches only after testing and your full approval.
The agent answers only from the offer, prices and rules you approve.
We check common and difficult questions with fictional data before anyone calls.
We test when the agent stops and who receives the case.
The number and calls go live only after you agree.
Free implementation consultation
No setup on your side. We'll get in touch, review your phone workflow, prepare the agent on approved knowledge and launch only after you approve.
AI Receptionist from €149/month · 300 min included
Solar, heat pump and energy storage installers field dozens of calls a day from people asking about quotes and installation dates. Callivera's AI receptionist answers these calls around the clock, taking load off sales and installation teams. Deployment is handled by our team after you submit an inquiry.
During installation season, the phone at a solar or heat pump company rings constantly, and every missed call can mean a lost customer. Callivera's voice AI answers incoming calls, introduces the company, answers questions about panels, heat pumps or storage based on knowledge your team has approved, and books a follow-up with an advisor or technician. No interested caller goes unanswered, even while crews are on site installing systems.
Outbound calls to people who already requested a quote are scoped and priced separately based on your sales process. The agent can call back a lead, confirm the installation address, gather basic energy usage details, and schedule a site audit visit, always limited to contacts who agreed to be contacted, respecting opt-outs and the right to be removed from future calls at any time.
The agent collects the information needed for follow-up: name, phone number, installation address, system type, rough energy usage, and a preferred callback time. It does not make technical decisions, prepare final quotes, or sign contracts; those remain with your sales and technical staff. Captured details are routed to the right regional or product specialist, shortening response time on new inquiries.
We'll prepare this agent for your business.
Send an inquiryDuring peak installation season, the phone line is often overloaded, and in evenings or on weekends calls typically go unanswered despite genuine interest. The AI receptionist operates 24/7, so a Saturday evening inquiry is captured immediately instead of waiting until Monday. During busy hours, the agent handles overflow calls alongside your team so customers do not hit a busy signal.
The process starts with an inquiry through Callivera's form. Our team contacts you to define the call scope, the systems covered, and the content the agent will use to answer customers, all based on your approval. We then configure the agent, test it against sample call scenarios, and launch it only once you approve. The Recepcjonista AI plan costs 149 €/month including 300 minutes, with extra minutes billed at 0.39 €. Outbound calling and chat are quoted separately based on scope.
All information the agent shares comes only from materials you, as the installer, have already approved, including reference pricing, service scope, and supported panel or heat pump brands. The agent does not invent technical parameters or delivery dates, and when a question goes beyond approved knowledge it routes the call to a human consultant. This keeps every answer consistent with your current offer, whether the call is handled by a person or by the voice assistant.
A caller reaches out in the evening asking whether the company installs heat pumps for a roughly 140 m² home and how long installation would take. The agent introduces itself as the company's assistant, confirms this type of project is handled by the installer, and asks clarifying questions: the installation address, the current heating source, and the caller's preferred timeline. It does not quote an exact price or date, since those depend on a technical audit, but records the details and explains that an advisor will call back the next business day with a concrete proposal. A call like this usually takes a few minutes and ends with a scheduled follow-up instead of a missed call that the caller might otherwise send to a competitor that same evening.
In the renewable energy industry, it's crucial not just to answer the call, but to quickly verify if a contact has business potential. The Callivera AI receptionist acts as an intelligent filter – establishing location, roof type, or current energy usage in the first seconds of the call. This ensures sales reps don't waste time calling back people from the other side of the country or those whose needs don't fit the company's service profile. The agent automatically categorizes inquiries and routes them to the right team members, significantly speeding up the quoting process and allowing the focus to remain on the most promising projects.
Renewable energy companies often run intense advertising campaigns that generate sudden spikes in call volume. A human team often cannot handle 50 calls in an hour without losing quality or causing long wait times. The AI voice assistant scales instantly – handling dozens of conversations at once, ensuring every caller receives the same high standard of service. This solution eliminates the 'bottleneck' in the sales department, allowing for maximum utilization of the advertising budget. Instead of a busy signal, every potential customer gets an immediate interaction and confirmation that their inquiry has been received.
After signing a contract, the customer often calls with questions about order status, component delivery, or the planned installation date. Engaging crew managers or logistics staff in hundreds of such repetitive conversations reduces their efficiency. An AI agent, connected to your management system, can provide precise project status information based on a contract number or name. If a situation requires non-standard intervention, the agent describes the problem in a note and passes it to the responsible person. Such automation builds the image of a modern, professional company that cares for the customer at every stage.
This page also answers:
Use your assumptions, not someone else’s promises. Compare potential customer contribution with the offered plan cost.
An estimate, not a forecast or ROI guarantee. Contribution is revenue minus the cost of serving that customer. Setup, other services and taxes are not included.
Your estimate appears when all four values are entered.
€149/month · 300 minutes included · €0.39 / extra minute
How a voice agent can collect heat pump inquiries and route them to a sales rep without promising subsidies or savings.
Solar, heat pumps, and battery storage: distinguish a useful first-contact brief from an unverified quote or sales prediction.
A practical launch sequence covering business knowledge, access, call routing, action verification and fallback.
Review required information, staff ownership and automation boundaries before making a decision.
A useful inquiry identifies technology, location, decision stage and contact preferences. Energy use and existing equipment help a specialist but do not let an agent guarantee compatibility. Test unknown equipment models, incomplete consumption data and requests for a specific system size. Route uncertainty into a documented review instead of presenting a confident design.
Separate a requested callback from a marketing campaign. Document permission source, scope and date along with withdrawal handling. Test a mid-call opt-out, a wrong contact and a request for another time. Avoid repeated attempts across channels where a suppression rule applies, and keep the customer’s preference visible to the authorized team.
Define which information is needed before a visit and who confirms the appointment. An inquiry, consultation, assessment, quote and signed contract are distinct stages. Report them separately: a call is not an installation or collected revenue. Review incomplete briefs, canceled visits and cases where a customer mistakenly expected guaranteed incentives.
